You can return any unopened item within 14 days of delivery for a full refund — no questions asked. The item must be in its original sealed packaging and in resalable condition.
Physical game discs must be sealed to qualify for a return. Once a game's seal is broken, we can't resell it as new, so opened games are only returnable if defective. Digital codes cannot be returned once delivered, since they can't be deactivated.
If your console arrives defective or dead on arrival, tell us within 14 days and we'll replace it outright — no repair queues, no arguments. Consoles are also covered by a 12-month GamzoPlay warranty against hardware faults.
Approved refunds are issued through your original payment method:
Refunds are processed within 3–5 business days of us receiving and inspecting the returned item.
Head to our Contact page and send us a message with your order ID (e.g. GP-1001), the item you want to return, and the reason. We'll reply with return instructions and confirm your refund once the item arrives back with us.
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